Monday, September 8, 2014

Waiting Tables in Fayetteville, Georgia...NO BUENO!

I've never worked in an area with people that are SO picky and have a sense of entitlement that they abuse and treat their servers as servants...Until I started working as a server in Fayetteville, Georgia. The key to making any money in my restaurant is volume because the quality of the customer is...well...not exactly quality. Most of my coworkers consistently use the word ratchet to describe a least one person at every other table or a complete party of people. Many "issues" are created by customers not reading the menu or not asking questions while they order. If you order with confidence and you act like you know what you're doing I do not question you...However, when you get the food or drink you ordered and it's exactly as you ordered but you try to explain what you really meant...that's YOUR fault because my job description does not include reading what's inside your pot filled brain.
Some people LOVE to "tip" with this sort of thing. One side is a copy of money and other other side is a Jesus message.
Each shift, I make notes of situations that I encounter just because I love to write and I'll write about anything. Here's a sample of some of those encounters dating back from March to now...I have a lot more but this is just a few.

Scene 1
ADRIAN: Hi, my name is Adrian, can I start you off with a Watermelon or Wildberry Punch?
CUSTOMER: Ooh, Watermelon sounds good, I'll have that if it got free refills.
ADRIAN: No mam, cocktails aren't refillable.
CUSTOMER: You ain't say nothing about alcohol.
ADRIAN: I'm sorry mam, the Watermelon punch is made with Vodka. How about a Strawberry Lemonade?
CUSTOMER: Do that be free refill?
ADRIAN: Yes mam.
CUSTOMER: How much it?
ADRIAN: $3
CUSTOMER: I want water with LOTS of lemon.
I walk away bitching under my breath about her ghetto lemonade she'll be making with the lots of lemon.

Scene 2
Woman on her phone and I don't realize she is.
ADRIAN: Hi my name is A----
CUSTOMER: STICKS HAND UP WITH DIRTY LOOK Water with lemon NO ICE
ADRIAN: Any appitizers?
CUSTOMER: NECK ROLL and she shouts NO!
 I walk away and take my time getting EVERYTHING, "forget" to put her order in until she's off the phone and give her the smallest lemon with more peel than fruit.

Scene 3
ADRIAN: My name is Adrian, can I start you off with a Tangarine Grapefruit Margarita?
CUSTOMER: What you got for the kits? *that's how she said it*
ADRIAN: Pepsi products, tea, milk, it's all listed right here on the kid's menu.
CUSTOMER: What juice come with they meals.
ADRIAN: Our kid's meals don't include juices but we do offer a kid's portion of Pineapple, Cranberry, Orange and Grapefruit juice to kids for $1.99 each.
CUSTOMER: What? No apple juice?
ADRIAN: No mam.
CUSTOMER: Is it with free refills?
ADRIAN: No mam.
CUSTOMER: You run your business like it doesn't like kits.

Scene 4
THIS IS AN ISSUE THAT O'CHARLEY'S CREATED WITH THE NAMING OF THE DRINK WE HAVE TO PROMOTE AT EVERY TABLE.
ADRIAN: Hi my name is Adrian, can I start you off with a Wildberry Punch?
CUSTOMER: Yes Adrian, we will have fruit punch for the kids and water for me.
ADRIAN: Actually we don't have fruit punch, we do have lemonade.
CUSTOMER: *mocking me in her best fake white people voice* Actually we don't have fruit punch, we do have lemonade. But you just said punch.
ADRIAN: That's a cocktail I was offering to YOU and it's made with tequila.
CUSTOMER: OH, we will all have water and they need theirs in cups with tight lids and straws and bring us lots of lemons and limes and we will need more sugar packets than what's already on the table. And no ice in any of them, we like our ice on the side in indiviual cups. Are you ever gonna bring us the biscuits ya'll are supposed to bring us?

I turned walked away talking to myself loud enough to be heard talking to myself but no ever what was said.
These make me VERY angry.
Scene 5:
CUSTOMER: I'm ready, I want the cowboy sirloin, medium with no pink or red. Bacon smashed potatoes and no bacon and instead of the onions on top, I want sweet potato fries.
ADRIAN: OK that would actually be the Petite Sirloin WELL done with a side of sweet potato fries and smashed potatoes no bacon.
CUSTOMER: REPEATS HIS ORIGINAL ORDER
ADRIAN: Sir, Well done means there's no red or pink in the center, the petite sirloin is the same as the cowboy but it comes with two sides. The onions on the cowboy aren't a side that can be switched out, they are a garnish.
CUSTOMER: Oh OK, I thought it would just be cheaper to do it that way.

Customer leaves $15 on a $13 check and a 20% off coupon with his cash....This isn't as bad as it sounded.

Scene 6:
CUSTOMER: Ain't ya'll got no pizza?
ADRIAN: No mam, we are a bar and grill mainly known for salads, ribs, steak, burgers and stuff like that.
CUSTOMER: I was hoping to have pizza, can't ya'll do something like that on a hamburger bun?
ADRIAN: No mam.
CUSTOMER: I guess I'll just take chicken fingers but can you put them on the rolls ya'll have, like the nibblerz at Zaxby's?
ADRIAN: I'll bring you rolls and you're tenders will be out shortly.

Scene 7:
Adrian: My name is....
CUSTOMER: Your manager is a friend of mine so you BETTER take good care of us. He's the heavy set one. What's his name again?
ADRIAN: I'll be right back

*I find another server and tell them that table requested them specifically and it's ok that they take my table.*


Scene 8:
***CUSTOMER DRINKS ALL BUT A SIP OF HER LONG ISLAND TEA AND WAVES ME DOWN***
CUSTOMER: Adrian, this didn't have no liquor in it, it's all cola. You aren't charging me for it are you?
ADRIAN: Mam, I watched her pour the ingredients, I was the one that topped it off with the splash of soda. It's just a SPLASH of soda. I'll get the manager for you.
I COME BACK TO THE TABLE WITH THE CHECK THE MANAGER PRINTED INCLUDING THE DRINK
CUSTOMER: Your manager is mean, he wouldn't give me that drink for free. I'm a regular customer.
ADRIAN: You're a regular customer where? When you sat down, you said it was your first time eating here and asked me to explain the menu.
***CUSTOMER LEFT $28 CASH ON A $18 CHECK...SHE KNEW SHE WAS CAUGHT***

Scene 9:
*FOOD RUNNER DELIVERS FOOD JUST AS THE 3 GUYS ORDERS. EXACTLY AS THEY ORDERED.
CUSTOMER 1 Wild West Burger Well French Fries
CUSTOMER 2 Chicken Fried Steak Smashed Potatoes
CUSTOMER 3 Cowboy Sirloin Medium Well Smashed Potatoes

CUSTOMER 2: This don't look like the menu, I WON'T (not want) the Wild West Burger LIKE HIS but WELL WELL DONE with French Fries.

*I COME BACK TO LET THEM KNOW IT'S WORKING*

CUSTOMER 3: Dis ain't eatable, I say Medium Rare but it got blood in the middle.
ADRIAN: Yes sir, that's medium rare. I'll be back in a second.
*I was a little busy at the time so I sent the manager over who figured out the guy thought RARE meant tender. A WELL done Cowboy is redelivered to the table and on a $40 check they leave me $5 and tell me I did great.

Scene 10:
I GREET TABLE
MOM: Hi Adrian, I'm Cindy and these are my 3 boys. Johnny is 11, Sean is 9 and our 6 year old Mark only answers to "Jessica" John, what would you like to drink?
JOHN: Chocolate Milk
ADRIAN: Big cup ok?
MOM: Yes. Sean?
SEAN: Pepsi.
ADRIAN: Big cup ok for you too Sean?
MOM: Yes, that's fine. And Jessica, what would you like to drink?
MARK/JESSICA: I'd like a Pink Lemonade and please make sure it's in a large cup also.


Scene 10 is the reason I love working with the public...As you probably figured out, 9 out of 10 customers really put my antidepressants and antianxiety meds into overdrive. If you think I'm grumpy when I come to your table, have mercy on me...chances are, I've dealt with 1-9 all night.

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